Terms of Service

Agreement to these Terms

These Terms of Service ("Terms") form a binding agreement between you and Anhora ("Anhora," "we," "us," or "our") regarding your access to and use of anhora.net, app.anhora.net, api.anhora.net, related websites, dashboards, APIs, SDKs, embeds, documentation, and any other products or services we make available (collectively, the "Service").

By creating an account, accessing the Service, embedding our widget, calling our API, or otherwise using Anhora, you agree to these Terms and our Privacy Policy. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes that entity.

If you do not agree, do not use the Service. For enterprise customers, a signed order form or master agreement may supersede conflicting parts of these Terms.

What Anhora provides

Anhora is a software platform that helps you create configurable, branded AI assistants powered by your products, documents, websites, CMS content, and other business knowledge. Depending on your plan and configuration, the Service may include:

• a dashboard to create, configure, and manage assistants;
• knowledge ingestion from documents, product data, websites, or CMS sources;
• brand personality, business rules, and response preferences;
• website embeds and domain verification;
• API and SDK access;
• integrations such as Slack handoff or CMS sync; and
• status information at status.anhora.net.

The Service uses large language models and related AI systems. Assistants generate text responses based on your configuration, connected knowledge, and end-user inputs. Features, limits, and availability may change as we improve the platform, especially during private or early access.

Accounts and eligibility

You must provide accurate account information and keep credentials confidential. You are responsible for activity under your account, including actions by teammates you invite. Notify us promptly at hello@anhora.net if you suspect unauthorized access.

You must be at least 18 years old (or the age of majority where you live) to create an account. The Service is intended for business and professional use.

We may refuse, suspend, or reclaim usernames or accounts that violate these Terms, infringe rights, or create security or operational risk.

Private beta and early access

Parts of the Service may be offered as private beta, early access, or preview features. Those features are provided as-is, may be incomplete, may change without notice, and may be discontinued. We do not guarantee uptime, feature parity, or continued availability of beta functionality.

Feedback you share about early access features helps us improve Anhora. You grant us a worldwide, royalty-free license to use that feedback without obligation to you.

Your content and knowledge

"Customer Content" means content you or your users submit to the Service, including account data, product catalogs, documents, website or CMS content, prompts, configuration, brand rules, chat transcripts, and similar materials.

You retain ownership of Customer Content. You grant Anhora a limited license to host, process, transmit, display, and otherwise use Customer Content solely to provide, maintain, secure, and improve the Service for you, to prevent abuse, and to comply with law.

You represent that you have all rights needed to provide Customer Content and to authorize Anhora to process it as described here and in the Privacy Policy. Do not upload content you are not allowed to share, including confidential third-party materials without permission.

End users of your assistants

If you embed an Anhora assistant on your properties, you are responsible for your relationship with those end users, including any notices, consents, or terms required for your use case. You must not use the Service in a way that causes Anhora to violate applicable law through your configuration or deployment.

AI outputs, accuracy, and review

Anhora generates outputs using AI models. Outputs may be inaccurate, incomplete, outdated, biased, or fabricated ("hallucinations"). This is an inherent characteristic of generative AI, not a defect of the Service by itself.

You are solely responsible for reviewing and verifying outputs before relying on them for any decision, publication, customer communication, or consequential use. Outputs do not constitute legal, medical, financial, tax, or other professional advice, and no professional relationship is created between Anhora and you or your end users.

Subject to applicable law and third-party model provider terms, as between you and Anhora, you may use outputs generated for your account for your lawful business purposes. We do not warrant that outputs are copyrightable, unique, or free of third-party rights. Similar outputs may be generated for other customers.

Where required (including under transparency rules for AI systems that interact with people), you are responsible for disclosing to end users that they are interacting with an AI assistant, unless we expressly provide that disclosure in the embed by default for your configuration.

Third-party models and integrations

The Service may rely on third-party foundation model providers, hosting providers, analytics tools, and integrations you enable (for example Slack or a CMS). Your use of those features may be subject to the third party's terms and privacy notices. We are not responsible for third-party services we do not control.

Customer Content processed to generate assistant responses may be sent to model providers as needed to operate the Service. Details about processing are described in our Privacy Policy.

Model training

Anhora does not use your Customer Content to train or fine-tune foundation models for the benefit of other customers, except where you explicitly opt in to a documented improvement program, or where we use aggregated and de-identified insights that cannot reasonably identify you or your end users.

Third-party model providers process prompts and related data to return outputs under their terms. We configure providers, where available, to avoid using your data to train their general models. If a provider's capabilities or defaults change, we will update our practices and documentation accordingly.

Acceptable use

You agree not to, and not to allow others to:

• violate law, privacy, or intellectual property rights;
• use the Service for high-risk automated decisions (including medical, legal, credit, employment, or similarly consequential decisions) without meaningful human review and appropriate safeguards;
• generate or distribute malware, spam, scams, deepfakes, or deceptive impersonation;
• attempt to reverse engineer, scrape, overload, disrupt, or probe the Service beyond documented APIs and fair use;
• extract model weights, systematically harvest outputs to train a competing model, or circumvent plan limits;
• misrepresent Anhora-generated content as solely human-authored where disclosure is required; or
• use the Service to build or improve a substantially similar competing assistant platform using our non-public materials.

We may investigate suspected abuse and suspend or terminate access where reasonably necessary to protect the Service, our users, or third parties.

Embeds, domains, and API use

If you embed Anhora on a website, you must only enable domains you control or are authorized to use, complete any domain verification we require, and keep embed snippets and keys secure. You are responsible for the pages where the assistant appears and for how it is presented to visitors.

API and SDK use must follow our documentation, authentication requirements, rate limits, and plan quotas. Keys are confidential. Do not share them publicly or embed secret keys in client-side code where they can be extracted.

Anhora intellectual property

Anhora and its licensors own the Service, including software, design, branding, documentation, and all related intellectual property. These Terms do not transfer ownership of the Service to you. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription according to these Terms and your plan.

You may not copy, modify, distribute, sell, lease, or create derivative works of the Service except as expressly allowed.

Plans, trials, and billing

Paid plans, trials, usage limits, and pricing are described on our pricing pages, order forms, or in-product billing screens. Fees are charged in advance unless stated otherwise. Taxes may apply.

Unless an order form says otherwise, subscriptions renew automatically for successive terms until canceled. You can cancel according to the cancellation controls in your account or by contacting us. Except where required by law or expressly stated, fees are non-refundable.

We may change prices or plan features with reasonable notice for upcoming renewal periods. Continued use after the effective date of a change constitutes acceptance unless you cancel before the change takes effect.

Confidentiality and security

Each party may receive non-public information from the other. The receiving party will use that information only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully received from another source without duty of confidence.

We implement administrative, technical, and organizational measures designed to protect the Service. No method of transmission or storage is perfectly secure. You are responsible for securing your systems, credentials, and the environments where you deploy embeds.

Suspension and termination

You may stop using the Service at any time and cancel according to your plan. We may suspend or terminate access if you breach these Terms, create risk, fail to pay, or if we discontinue the Service.

Upon termination, your right to use the Service ends. We may delete or disable access to Customer Content after a reasonable period, subject to legal retention requirements and our Privacy Policy. Sections that by nature should survive (including ownership, AI disclaimers, limitations of liability, indemnity, and dispute terms) will survive termination.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, OR MEET YOUR REQUIREMENTS.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANHORA AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO ANHORA FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR, IF YOU HAVE NOT PAID, ONE HUNDRED U.S. DOLLARS).

Your sole and exclusive remedy for unsatisfactory AI outputs is to stop using or discard those outputs, except where a mandatory consumer or other law provides otherwise.

Indemnification

You will defend and indemnify Anhora and its affiliates, officers, and employees against claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Customer Content; (b) your assistants, embeds, or configurations; (c) your use of outputs; (d) your breach of these Terms; or (e) your violation of law or third-party rights.

Changes to the Service or Terms

We may update the Service and these Terms from time to time. For material changes to the Terms, we will provide reasonable notice (for example by email to the account owner or a notice in the dashboard) before they take effect, except where changes are required sooner by law or to address an urgent security issue.

The "Last updated" date at the top of this page reflects the latest revision. Continued use after updated Terms become effective constitutes acceptance. If you do not agree, stop using the Service and cancel your account.

General terms

These Terms are the entire agreement between you and Anhora regarding the Service, except for any signed order form or enterprise agreement. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

These Terms are governed by the laws applicable to Anhora's principal place of business, without regard to conflict-of-law rules, unless a mandatory local law requires otherwise. Courts in that venue will have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect our intellectual property or the Service. Enterprise customers may agree different governing law in a signed agreement.

Notices to Anhora may be sent to hello@anhora.net. Notices to you may be sent to the email associated with your account.

Contact

For questions about these Terms, contact Anhora at hello@anhora.net or via our contact page.