Connect Telegram for live handoff

BYO BotFather token

Anhora does not ship a shared public bot for sales. Each project creates its own bot with BotFather, pastes the token in Dashboard → Integrations → Team messaging → Telegram. Anhora registers the webhook automatically — you do not paste a webhook URL into BotFather.

1. 1

   Create a bot with BotFather

   Open Telegram, talk to @BotFather, and run /newbot. Choose a display name and a username ending in Bot (for example AcmeShopBot). Copy the HTTP API token — treat it like a password.

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   Telegram → @BotFather
   /newbot
   Name: Acme Handoff
   Username: AcmeHandoffBot
   → copy the token (123456:ABC…)

2. 2

   Paste the token in the Anhora Dashboard

   Open https://app.anhora.net → Project → Integrations → Team messaging → Telegram. Paste the token and save. Anhora calls getMe, then setWebhook on your API. The webhook URL is unique per connection and uses a secret header — do not share the token or reuse it on staging and production.

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   Dashboard checklist:
   1. Integrations → Team messaging → Telegram
   2. Paste BotFather token
   3. Save & register webhook
   4. Confirm @username appears as connected
   
   Webhook (registered automatically):
   https://api.anhora.net/api/v1/handoff/telegram/webhook/{connectionId}

3. 3

   Optional: enable the customer assistant

   The same bot can accept private DMs and run the same shopping assistant as the website widget (catalog cards, /human to escalate). Leave this off if the bot is only for the team inbox.

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   Dashboard → Telegram connection
   → Enable DMs
   
   Customer commands:
   /start  /help
   /human  → open a team topic (Slack or Telegram)