Telegram
One BotFather bot, two jobs. Shoppers talk to the same Site Chat assistant in Telegram. Your team answers from Slack — or from a Telegram forum if that is the inbox. Pasting a token does not replace Slack. Binding a forum does. This is not the website widget snippet and not knowledge sync.
BYO BotFather token
Anhora does not ship a shared public bot. Each project creates its own bot with BotFather and pastes the token in Dashboard → Integrations → Team messaging → Telegram. Anhora registers the webhook automatically — do not paste a webhook URL into BotFather. A token is enough for the shopper widget. A forum bind is only for the operator inbox.
Open Telegram, talk to @BotFather, and run /newbot. Display name is what shoppers see (for example Acme). Username must end in Bot (for example AcmeShopBot). Copy the HTTP API token — treat it like a password.
Telegram → @BotFather
/newbot
Name: Acme
Username: AcmeShopBot
→ copy the token (123456:ABC…)Open https://app.anhora.net → Project → Integrations → Team messaging → Telegram. Paste the token and save. Anhora calls getMe, then setWebhook. The webhook URL is unique per connection and uses a secret header. This step does not replace Slack. Do not share the token or reuse it on staging and production.
Dashboard checklist:
1. Integrations → Team messaging → Telegram
2. Paste BotFather token
3. Save & register webhook
4. Confirm @username appears as connected
Webhook (registered automatically):
https://api.anhora.net/api/v1/handoff/telegram/webhook/{connectionId}The same bot can be the shopper widget, the team inbox, or both. Enable the shopper widget on Site Chat. Bind a forum only if operators should answer in Telegram instead of Slack.
Shopper widget
→ Site Chat → Telegram channel → Enable
Team inbox (optional)
→ Bind site to Telegram forum
→ replaces Slack on that siteTelegram = shopper widget (Site Chat → Telegram channel) and optional team inbox (forum topics). Slack can stay as the inbox. Website widget & knowledge live on /integrate. Prod URLs use https://api.anhora.net — self-hosted APIs substitute your PUBLIC_API_URL. Dashboard: https://app.anhora.net → Team messaging (token / forum) and Site Chat (shopper channel). One bot token cannot serve two webhook URLs — do not share staging and production.
Knowledge emerging from light
Paste a BotFather token, enable the Telegram channel on Site Chat, and keep Slack as the inbox — or bind a forum if the team should answer in Telegram.